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Frequently asked questions

What is Natural Mineral Water?


Natural mineral water is a gift of nature.It is directly sourced from underground aquifers near Mountains or Natural Springs that are thoroughly protected from any form of contamination. Natural Mineral Water consists of essential minerals such as Calcium, Sodium, Magnesium, Potassium and the other integral micronutrients that are naturally absorbed by the water as it flows through layers of rock, soil, and sediment through its journey.




Where is Hege - Natural Mineral Water sourced from?


Hege - Natural Mineral Water is sourced from the foothills of the Himalayas from confined aquifers at the foothills of Himalays.




What are confined aquifers?


Under the earth, there are pools of water called aquifers. A confined aquifer is protected by a thick, impermeable, layer of clay. The clay above the confined aquifer protects the water from contamination.




How is Hege water made?


Hege natural mineral water isn’t made, it’s given to us by nature. Our water gets its unique, exceptional qualities from the source. Protected under a fortress of geological layers built by glaciers 30,000 years ago, it slowly travels through natural snowy, glacial rocks naturally filtering it. It’s a 20-year process before it gets from the Himalayan foothills to you - with no additives, no enhancements. The water’s unique taste and composition is a result of nature’s water cycle.




How does Hege Natural Mineral Water taste like?


Hege Natural mineral water gets a distinct crisp taste because of its 20year journey through the Himalayan bedrocks. It's the taste of nature and purity.




Why drink Hege water?


Hege contains minerals comprising of Calcium, Magnesium, Potassium, Bicarbonates, and other micro nutrients which are highly beneficial for the human body. All Minerals and trace elements in Hege are natural. There are no artificial additions. Hege water is also naturally Alkaline with pH range of 7.2-7.8 which helps in neutralizing acidic levels in the body.




Does the mineral content remain the same in every water can of Hege?


Hege - Natural Mineral Water is Untouched and Unprocessed. It is water the way nature has gifted us. As we do not artificially regulate mineral content in the water there will be minor fluctuations in the mineral/nutrient content of every Hege water can.




Can I freeze or boil Hege water?


We would suggest you to not freeze or boil Hege water as the essential mineral content in the water may sediment. These sedimented minerals appear as white particles in the water. However this is a common phenomenon and the water is still safe to drink.




Where is Hege water bottled?


Since Hege Water is natural mineral water, it must be bottled at the source. Hege Water is bottled and sealed into individual water cans at our only bottling plant in Himachal Pradesh at the foothills of the Shivalik Mountain Range, part of the Himalayan Mountains.




Which subscription plan is best for me?


For individual consumption we would suggest you to go for Kids and Teens Plan(2cans) or Adult plan(4cans)
For family consumption we’re having Couple Plan(8cans) Family of 4 (12cans) and Family of 6(16cans) plans.
You can subscribe to any plan which is best for you and your family.




What is the delivery time for water cans?


Delivery time varies with plans
2 cans plan - 2 cans will be delivered to the customer within 24 hours after the payment
4 cans plan - 4 cans will be delivered to the customer within 24 hours after the payment
8 cans plan - 2 or 4 cans will be delivered to the customer within 24 hours and the remaining cans will be delivered as per customer’s frequency
12 cans plan - 2 or 4 cans will be delivered to the customer within 24 hours and the remaining cans will be delivered as per customer frequency.
16 cans plan - 2 or 4 cans will be delivered to the customer within 24 hours and the remaining cans will be delivered as per customer frequency.




Are Hege water cans recyclable?


All Hege water cans are 100% recyclable. Hege plastic jars are made of PET (Polyethylene Terephthalate)- the most commonly recycled type of plastic.




Is it compulsory to finish all cans in my Subscription plan in 1 month?


​It is not compulsory to finish all the cans in a month. You can use them as per your consumption




What happens to Hege cans after they get empty?


All Hege water cans are made for single use only. After a Hege water can gets empty at your home, our logistics team will collect them back from you. These cans are then responsibly recycled in collaboration with NGOs.





 
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